Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Adress - 7 Orlingbury Road, Pytchley, KETTERING, Northamptonshire, NN14 1ET

Telephone - 07827921616

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery, for the operation of customer accounts and guarantees, for service updates or marketing, archiving purposes and legal requirements;

Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Account information
Information relating to loyalty programmes
Photographs or video recordings
Call recordings
Records of meetings and decisions
Information relating to compliments or complaints

Lawful bases

Our lawful bases for collecting or using personal information for the above are;

Consent
Contract
Legal obligation

Where we get personal information from

People directly

How long we keep information

We hold your data for so long as is necessary in order to perform the services we provide to you or as long as the law requires. Most customer data is deleted six years after the customer places the order.

Who we share information with

Other organisations

Relevant regulatory authorities
Warranty and guarantee providers
Debt collection agencies

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

21 May 2024